Preorder cancellations
You can cancel any preorder within 3 days of placing the order for a full refund. No reason needed, no questions asked. Email hello@doubleseventcg.com with your order number.
After 3 days, preorders can be cancelled at any time before dispatch, but a 5% processing fee applies to cover payment processor costs, which are not returned to us on a refund.
Once a preorder has been dispatched it is treated as a normal order and the returns terms below apply.
Allocation shortfall
We only list what our distributor has confirmed to us. We do not oversell.
In the event that our allocation is cut and we cannot fulfil your order, you will be refunded in full automatically, without needing to ask. We will email you the moment we know, not the day the product was due.
Returns on sealed product
You may return any unopened, factory sealed item within 14 days of delivery for a refund.
To be eligible the item must be still factory sealed with the original shrink wrap intact and unbroken, free from writing, stickers, tape or damage applied after delivery, and returned in protective packaging that prevents transit damage.
Return shipping is paid by you unless the item was faulty, damaged in transit, or not what you ordered.
We inspect every return against the packing video from your original order. If an item comes back in worse condition than it left us, we will contact you before processing the refund.
Items that cannot be returned
Opened product. Once shrink wrap is broken the value of sealed product is gone and we cannot resell it. This is standard across the entire trading card industry.
Items damaged after delivery.
Nothing in this section affects your statutory rights.
United Kingdom customers
Under the Consumer Contracts Regulations you have the right to cancel an online order within 14 days of receiving it, and a further 14 days to return the goods. This right sits alongside the terms above, and where the law gives you more than our policy does, the law applies.
Faulty or incorrect items
If you receive the wrong item, or an item is damaged, email us within 48 hours of delivery with photographs. We will arrange a replacement or a full refund including return postage. You will not be out of pocket for our mistake.
Manufacturing defects in sealed product, such as a factory seal that has failed or a crushed box from the distributor, are covered. Pull rates are not. The contents of a sealed pack are random by design and a disappointing pull is not a fault.
Refund timing
Refunds are issued to the original payment method within 5 business days of approval. Your bank or payment provider may take a further 3 to 10 business days to show it. We cannot speed that part up.
Contact: hello@doubleseventcg.com