Double Seven ships to the United States, the United Kingdom and Australia.
Rates
| Order value | Cost |
|---|---|
| Under $250 | $14.99 tracked |
| $250 and over | Free tracked shipping |
All prices on this site are in US dollars. Shipping is calculated at checkout before you pay.
Dispatch times
In stock items are dispatched within 2 business days of your order being placed.
Preorder items are dispatched within 4 days of the release date, which gives us time to receive, check and film the allocation before it goes out. Every preorder product page states its release date, and your order confirmation email states the exact date your parcel will ship from.
Release dates are set by the publisher, not by us, and can move. If a release date changes we will email you as soon as we know, not on the day the product was due.
If your order contains both in stock and preorder items, the whole order ships together once the preorder item arrives, unless you email us and ask us to split it.
Delivery times
Once dispatched, tracked delivery typically takes 3 to 7 business days. Tracking is emailed to you automatically the moment your parcel is collected.
Delivery estimates are not guarantees. Carrier delays, customs inspections and weather are outside our control.
Packing
Every order is filmed while it is packed. The video is emailed to you before the parcel leaves us, so you can see exactly what went into the box and what condition it was in.
Sealed product is packed with corner protection and void fill in a box sized to prevent movement. We do not ship sealed boxes in poly mailers.
Customs and import charges
Any import duty, VAT, GST or customs handling fee is the responsibility of the recipient and is not included in the price you pay us. These charges are set by your government, not by Double Seven, and we cannot predict or refund them.
Australian orders valued at A$1,000 or under have GST collected at checkout. Orders above that threshold have GST collected at the border instead.
If a parcel is refused at customs and returned to us, we will refund the product value minus the original outbound shipping cost and any return charges.
Lost, delayed or damaged parcels
All parcels are tracked and insured.
If tracking has not updated for 7 business days, email us and we will open an investigation with the carrier. Carriers usually require 14 to 21 days before declaring a parcel lost. Once they do, we will replace the order if stock allows, or refund you in full.
If your parcel arrives damaged, email us within 48 hours of delivery with photographs of the outer box and the contents. We will replace or refund. Do not discard the packaging until the claim is settled, carriers require it as evidence.
Incorrect addresses
Please check your address at checkout. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery at your cost.
If you spot a mistake, email us immediately. We can usually correct an address before dispatch, but never after.
Contact: hello@doubleseventcg.com